Last updated: 18 September 2026
These terms apply to purchases at whitmorelanestore.com delivered to the United Kingdom. The seller is AKG Digital Solutions LLC, trading as Whitmore Lane, 75 E 3rd St, Sheridan, WY 82801, USA. Email contact@whitmorelanestore.com or call +44 1604 279340. Support hours: Monday to Friday, 9:00 AM–4:00 PM GMT/BST (UK time). These terms supplement our product listings and policies and do not limit your statutory consumer rights.
Products and information before you order
The product page sets out the item's main characteristics, choices such as size and colour, and the displayed price. Please check the relevant size details and your basket before paying. We aim to describe goods accurately and will tell you if a material detail changes before we fulfil an affected order. Product photographs are illustrative of the item offered; screens may render colours differently.
Price, tax and delivery charge
Prices for UK orders are displayed in GBP (£). Checkout shows the final total, including applicable tax and delivery, before you commit to pay. Standard tracked delivery throughout the UK is free, with no minimum order value. We will not add a charge after checkout without your agreement. If there is an obvious pricing error or an item cannot be supplied, we will contact you about the available options; we will not silently substitute a different product or price.
Placing and accepting an order
After you submit an order, an automatic message acknowledges receipt of your request. A purchase contract is formed when we confirm that the order has been accepted for processing or dispatch. We may need to decline an order because an item is unavailable, payment cannot be authorised, delivery cannot be arranged to the address entered, or a material listing error has occurred. We will explain the issue and refund any payment taken for a declined item without undue delay. Adding an item to your basket does not reserve it.
Payment and confirmation
Pay using a method actually available in the secure checkout. Your bank or provider may require an identity check. Our Payment Methods page explains authorisations, failed payments and refunds. We will send order information to the email address you provide; please make sure it is correct and keep the confirmation for your records. Do not email us your complete card number or security code.
Processing and delivery
We currently ship only to UK addresses. Orders placed before 2:00 PM GMT/BST on a Monday to Friday enter processing that day; processing normally takes 1–2 business days and tracked transit normally takes 5–8 business days. The overall estimate is 6–10 business days, subject to the conditions described in our Shipping Policy. We will send tracking after dispatch. If the delivery timing becomes materially different, we will contact you and respect your statutory remedies for late delivery.
Risk and title
We remain responsible for the goods while they are in transit until you or a person you nominate takes physical possession of them, subject to applicable law. Title to the goods passes after we have received payment and the goods have been delivered. If a parcel is missing or damaged, contact us and we will investigate with the carrier.
Changing or cancelling an order
Contact us promptly if you need to correct an address or cancel before dispatch; we will try to help. For most eligible online goods, you may also cancel without giving a reason within 14 days after delivery, then send them back within a further 14 days. A clear email is enough to notify us; no advance approval is needed to exercise that right. The return destination is provided by email and is separate from our business address and UK warehouse. For a change of mind, the customer pays the direct cost of return postage. Full procedures, exceptions and refund timing are set out in the Return & Refund Policy.
Faulty or incorrect goods
Goods must match their description, be of satisfactory quality and be fit for their ordinary purpose. If they are faulty, damaged or incorrect, contact us with your order details. We will provide the appropriate remedy and cover reasonable return costs where required. The 14-day change-of-mind window does not replace your legal remedies for a problem discovered later. Our Return & Refund Policy has practical details.
Applicable rights
These terms preserve the mandatory rights available to UK consumers and do not prevent a claim in a court with jurisdiction under applicable law. Any change to these terms applies to future orders; the version presented when you place an order applies to that order unless you agree otherwise or law requires a change.
Related Policies
Contact
Whitmore Lane
Operated by AKG Digital Solutions LLC
Business address: 75 E 3rd St, Sheridan, WY 82801, USA
Email: contact@whitmorelanestore.com
Phone: +44 1604 279340
Support hours: Monday to Friday, 9:00 AM to 4:00 PM GMT/BST (UK time)