Last updated: 18 September 2026
This page explains how payments work at Whitmore Lane, operated by AKG Digital Solutions LLC. We currently sell to customers with UK delivery addresses through whitmorelanestore.com.
Accepted payment methods
We currently accept American Express, Apple Pay, Diners Club, Discover, Google Pay, JCB, Mastercard and Visa. The methods available for a particular order are displayed at checkout and can vary by device, browser and payment provider. The final options are visible before you place an order. We do not accept cash on delivery, cheque or a bank transfer unless a method is specifically presented in checkout. Please do not send payment or card details to us by email or telephone.
Prices, currency and charges
Store prices for the UK are shown in GBP (£). The basket and checkout display the final total, including applicable taxes and delivery charges, before you confirm the purchase. Standard tracked UK delivery is free, with no minimum spend. If a payment provider converts from a different card currency, its own exchange rate or foreign transaction fee may apply; your bank or provider can explain its fees. We do not add an undisclosed processing fee.
When a payment is taken
You authorise the payment shown at checkout when you submit your order. Depending on the selected method, a provider may place a temporary authorisation before capturing the payment. An order acknowledgement confirms that we received your request; acceptance of an order follows the process in our Terms of Sale. If we cannot accept an order after payment has been taken, we will refund the cancelled amount to the original method. Please review the order total and delivery address before confirming.
Secure processing and verification
Checkout payments are handled by Shopify and the payment provider offered for the selected method using their security controls. Whitmore Lane receives the information needed to identify and manage the transaction, such as its status and a payment reference, but does not receive your full card number or card security code. Your bank or provider may ask you to complete an additional verification step. We may make reasonable checks to prevent fraud and will contact you if an order cannot be completed. For details about personal data, see our Privacy Policy.
Failed payments or duplicate authorisations
If a payment is declined, try another method shown at checkout or ask your bank or payment provider for help. If you see a pending charge but no order confirmation, it may be an authorisation rather than a completed charge. Contact us with your email address, approximate time, amount and any order number so we can investigate. Do not send a full card number, CVV or password. If a duplicate payment was actually captured, we will investigate and return any amount charged in error.
Refunds, cancellations and disputes
Eligible refunds are normally issued to the original payment method. Our Return & Refund Policy explains the circumstances, amount and timing. The payment provider may take additional time to post the credit after we issue it. If you have a payment question, contact us first so we can check the order; you also retain any rights you have with your card issuer or payment provider.
Changes
We may change the methods available for future purchases. The methods and total shown at checkout when you place an order govern that order.
Related Policies
Contact
Whitmore Lane
Operated by AKG Digital Solutions LLC
Business address: 75 E 3rd St, Sheridan, WY 82801, USA
Email: contact@whitmorelanestore.com
Phone: +44 1604 279340
Support hours: Monday to Friday, 9:00 AM to 4:00 PM GMT/BST (UK time)