Frequently asked questions

Check the size and fit information on the product page before ordering. Where garment measurements are shown, compare them with a similar item you already own or with your body measurements. Fit can vary by style, so use the information for the individual dress rather than relying only on the size you usually buy.

Yes. Email contact@whitmorelanestore.com with the product name and your bust, waist, hip and height measurements. We can help you compare them with the information available for that style.

Cut, fabric, stretch and intended silhouette all affect fit. A corset-style or body-skimming dress may fit differently from a relaxed or A-line style even when the size label is the same.

We aim to show each colour and detail clearly through the product imagery. Colour can still look slightly different because of studio lighting and individual screen settings. Use all available product images when making your choice.

We currently accept American Express, Apple Pay, Diners Club, Discover, Google Pay, JCB, Mastercard and Visa. Availability can vary by device and payment provider, and the final methods for your order appear at checkout. Payments are processed securely through Shopify and the selected provider. See our Payment Methods page for details.

UK store prices are shown in GBP (£). The basket and checkout display the final total, including applicable VAT and delivery charges, before you place the order. Standard tracked UK delivery is free.

No. You can complete checkout as a guest. If you choose to use an available customer account or express checkout, it may make future checkout and order review quicker.

Check your spam or promotions folder and confirm whether the payment completed. If the message is still missing, email us with the name and email address used at checkout and the approximate order time. Never send full card details or a security code.

Contact us as soon as possible with your order number and requested change. We will try to stop or amend the order, but cannot guarantee a change after dispatch has begun. Your statutory cancellation rights are explained in our Return & Refund Policy.

Whitmore Lane currently accepts orders for delivery to United Kingdom addresses only. The delivery options available for your address are shown at checkout.

Yes. Standard tracked UK shipping is free on every order, with no minimum spend.

The current overall estimate is 6–10 business days from the order date. Processing normally takes 1–2 business days, followed by 5–8 business days in transit. Orders placed before 2:00 PM GMT/BST, Monday to Friday, enter processing that business day. Delivery estimates are guides rather than guaranteed dates.

We send a dispatch confirmation with a tracking link or number to the email address used at checkout. It can take a little time for the first carrier scan to appear. If you have not received a dispatch email after the processing period, check your spam folder and contact us.

Orders with more than one item may be dispatched in separate parcels and arrive on different days. Where available, tracking information is provided for each parcel. Contact us if you would like us to check the remaining item.

Check with other people at the address, nearby safe places and neighbours first. If you still cannot locate it, email us with your order number and tracking details. We will investigate with the carrier and explain the appropriate remedy. You do not need to settle a carrier dispute yourself.

For most online purchases, tell us within 14 days after the day you receive the goods if you wish to cancel. After notifying us, send the goods back within a further 14 days. This summary does not limit your rights under UK consumer law.

Email contact@whitmorelanestore.com with your name, order number and a clear statement that you wish to return or cancel. We will send the correct return destination and practical instructions. Do not send returns to our business address or published warehouse.

You may inspect and try on clothing as you would in a shop. Handle it with care and pack it securely. A lawful deduction may apply if handling beyond what is necessary to inspect the item has reduced its value. Please keep proof of postage.

For a change-of-mind return, you arrange and pay the direct return shipping cost. If an item is faulty, damaged on arrival, incorrect or not as described, we will cover reasonable return costs or arrange an appropriate method where the law requires.

We do not currently promise direct exchanges. You can return an eligible item and place a separate order for the replacement size or colour. The new order is subject to the stock, price and delivery estimate shown at that time.

For a valid cancellation, we issue the refund without undue delay and no later than 14 days after receiving the returned goods or evidence that you sent them back, whichever is earlier. Refunds go to the original payment method unless agreed otherwise. Your payment provider may take additional time to show the credit.

Email us with your order number and a description of the problem. Photos can help us investigate. We will explain the available remedy and return arrangements for your case. Sale items have the same statutory rights as full-price items.