Last updated: 18 September 2026
This policy explains delivery for orders placed at whitmorelanestore.com. Whitmore Lane is operated by AKG Digital Solutions LLC. We currently accept orders for delivery to addresses in the United Kingdom only. The delivery options actually available for an address are shown at checkout before payment.
Shipping cost and destination
Standard tracked UK shipping is free on every order, with no minimum spend. The standard shipping charge is £0.00. We do not currently offer delivery outside the United Kingdom. If checkout does not accept your address, please contact us before placing an order. Any other delivery option, if introduced, will show its price and estimate before you pay.
Order cut-off and processing
Orders placed before 2:00 PM GMT/BST (UK time), Monday to Friday, enter processing on the same business day. Orders placed after that time, on weekends or on applicable UK bank holidays enter processing on the next business day. Processing, including order checks, picking and packing, normally takes 1–2 business days (Monday to Friday). Entering processing on a day does not mean the parcel will be dispatched that day.
Transit and estimated delivery
After processing, tracked delivery normally takes 5–8 business days (Monday to Saturday). The overall estimate is therefore 6–10 business days from the date of order, allowing for the order cut-off and processing. Sundays and applicable public holidays are excluded; a late order may take longer than the headline estimate because processing starts on the next business day. The estimate is a guide, not a guaranteed delivery date. Peak periods, carrier disruption, severe weather and address problems can affect it. We will contact you if we become aware that we cannot meet the agreed delivery timing. Your legal remedies for late or missing goods are unaffected.
Fulfilment, carriers and split parcels
We arrange fulfilment and use delivery partners to transport orders to UK addresses. The carrier and tracking information for your particular parcel will be given after dispatch; we do not promise a specific carrier. An order containing multiple items may be sent in separate parcels and arrive on different days. We will provide tracking for each parcel where it is available. Our listed UK warehouse is 117 Northampton Rd, Brixworth, Northampton NN6 9BU, UK; it is not the address for customer returns.
Dispatch confirmation and tracking
When a parcel is dispatched, we will send a confirmation to the email address used at checkout with a tracking link or number. Tracking may take some time to show its first carrier scan. If you have not received a dispatch message after the processing period, check your spam folder and contact us with your order number. Tracking is provided for delivery information; a status marked “delivered” does not take away your rights if the parcel has not actually reached you.
Addresses and delivery problems
Please enter a complete, accurate delivery address and check it before paying. If you notice an error, email us promptly with your order number and the correct details. We will try to change the address before dispatch, but cannot guarantee a change after the parcel has entered the carrier network. We will help investigate a failed or returned delivery and explain the available options. Any extra charge caused by an address error will be explained before it is agreed; we do not impose an undisclosed fee.
If a parcel is late, lost, shown as delivered but missing, or arrives damaged, contact us with your order number and any tracking details. We will investigate with the carrier and arrange an appropriate remedy under your consumer rights, such as delivery, replacement or refund. Please retain the packaging if an item arrives damaged, where possible. Risk of loss or damage passes to you only when you, or someone you nominate, takes physical possession of the goods.
Returns
For change-of-mind returns, faulty goods and refunds, see our Return & Refund Policy.
Related Policies
Contact
Whitmore Lane
Operated by AKG Digital Solutions LLC
Business address: 75 E 3rd St, Sheridan, WY 82801, USA
Email: contact@whitmorelanestore.com
Phone: +44 1604 279340
Support hours: Monday to Friday, 9:00 AM to 4:00 PM GMT/BST (UK time)